My project is aimed at predicting customer satisfaction based on the conversation they had with a customer center agent. It is possible to […]
Predicting customer satisfaction based on data from customer support centre
Year: 2018
Automatic Text Summarization of Customer Reviews
In recent years there were a lot of advances in natural language processing. Some of them, especially base techniques of processing text are […]
Interpretability and explainability of machne learning models
Once a machine learning algorithm is trained, it can be difficult to understand why it gives a particular response to a set of […]
Providing feedback in the domain of programming
For students using Intelligent Tutoring Systems could be feedback very valuable. It helps them by explaining mistakes, motivate them and lead to correct […]
Purchase prediction in eshop
Shopping in an eshop is in virtual space, not in the physical stores of companies with ability to influence customer behavior. Therefore, there […]
User’s behaviour prediction in eshop
The ability to predict user’s behaviour is nowadays immensely important for many areas of our life. In the e-commerce domain, it is popular […]
Purchase prediction in eshop
The topic of our bachelor thesis is to predict user’s behaviour during his visit in eshop, specifically, whether he is going to buy […]
Personalized search by using eye tracking to better identifying the user query
This work is aimed at automatically creating a user’s interest model on the domain of the Internet shops. In particular, it will be […]
The Impact of Images on User´s Behavior on the Web
There is a great number of information on the Internet which is in the form of an image. Especially in online stores, images […]
Predicting Customer Satisfaction Based on Help Desk Data
Customer satisfaction is critical for any business. Good customer care is very important and can lead to increased sales and profit. Customers with […]